TERMS & CONDITIONS

SIDS
As per the SIDS guidelines we recommend that you do not allow your cuties (aka children) to wear our headwear (topknots and headwraps) whilst they are sleeping. If you do allow your child to wear our headwear whilst sleeping you are doing so at your own risk and Fawn & Finch will take no responsibility.
 
POSTAGE
Keen for your items? Check out our shipping times here
 
MISSING/LOST ORDERS


Fawn & Finch relinquish any responsibility of orders once they are dispatched from our care, all customers are supplied with tracking details where applicable (International customers that select 'Untracked International Shipping' at the checkout will not be supplied with any tracking details). 

Should your items go missing during the shipping process we are under no obligation to re-send or replace your items? We are happy to work with you to come to a suitable outcome that is of benefit to both parties. 
 
CUSTOMS DUTIES AND TAXES FOR NEW ZEALAND & INTERNATIONAL ORDERS
In the event that an international shipment attracts custom duties and taxes, the customer is required to pay all the Customs, Duties and Taxes on the order. If you refuse to pay duties on your parcel, the parcel will be destroyed and no refunds will be issued.
 
PRIVACY
Your privacy is important to us. It’s so important that we have created a whole page here
 
EXCHANGES & REFUNDS

In compliance with Australian Consumer Law, Fawn & Finch is NOT required to provide a refund for change of mind, incorrect sizing or selection. In the unlikely event of a manufacturing fault we will gladly replace or refund items if they are defected or damaged or are significantly different from our item description.

In the case where a refund is requested you will be offered the option to exchange or for us to issue store credit (for the cost of the items returning is the sole responsibility of the customer).

Items purchased on SALE or discounted are unfortunately not eligible for returned or exchanged.

All international sales are final.

 

CANCELING ORDERS & REFUNDS


Once your order has been placed we can make amendments to the sizes/ colors you have ordered (should the alternative size and color be in stock). We do not offer refunds or cancellation of orders for change of mind, we can offer you a store credit for the value of your order should you wish to cancel your order after placing it. 

In the case that your order is accepted as 'canceled' due to change of mind of the customer please to note that a $5.00 restocking fee (this fee is to cover what we are charged by our website/back of house for the placing of your order and the refund charge we are issued) will be deducted from the refund amount.

Please note in the event of a refund if your order has already been dispatched to you the shipping costs will not be eligible for refund. 

RETURNS 

We hope you love your order, but if you are not completely satisfied with your purchase we do accept returns. 

Should you require an exchange for sizing needs please use the below form to return your items to us. Once your return items are received a store credit will be issued for the value of the items purchased will be issued to you via email (valid for a period of twelve months) for you to re-purchase the new sizes you require. There is an option available on our returns form for you to re-purchase your new sizes now and have your original items refunded upon their return. 

You will need to print the returns form below and include this in your return parcel (please note any returns received without this cannot be processed).

 
All items must be arranged to be returned to us in sellable condition (buckles done up and in original packaging) within ten days of receiving them, any returned items must be received in original condition- unworn & unwashed.

We strongly suggest that you inspect all of your items upon their arrival; should there be any defects or damages to your goods you must contact us within ten days.

RETURNS FORM CLICK HERE


FAULTY ITEMS

In the unlikely event of a manufacturing fault, we will gladly replace or refund items if they are defective or damaged or are significantly different from our item description.

 

RETURN TO SENDER

In the unlikely event that your order is returned to us by the shipping provider you will be required to pay the shipping charge again, should the return of the order be our error we will gladly cover the shipping costs to re-send your item.

 

RETURN ADDRESS:
 

FAWN & FINCH RETURNS

Parcel Collect 10087-33133 Shop 15a Bentons Square

S/C 210 Dunns Rd Mornington VIC 3931

 
PRE-SALE
When you order pre-sale items babe please note; these items are not in stock yet.

By purchasing a pre-sale item you are pre-securing your size/ color in a new or restocked design. We heavily suggest you read the product description of the pre-sale product for the estimated delivery date. Please note, these shipping dates can change due to manufacturer and shipping delays.
All items that are checked-out along with your pre-sales will be shipped together when your pre-sale item/s arrive (should you require your non pre-sale item first please contact us to arrange your order to be ‘split’ (please be aware that this process will incur a $10 shipping fee so we can additionally ship your pre-sale item once its in stock).
By purchasing a pre-sale item you are securing yourself a pair before they arrive (as they have a tendency to sell out). Please make sure you check and agree to all the shipping timeframes and dates before purchasing the item.
 
DISCOUNT CODES

Please do know that only one discount code can be used at any given time on our site. We do not allow the use of multiple discount codes when placing an order. 
 
CANCELING ORDERS & REFUNDS


Once your order has been placed we can make amendments to the sizes/ colors you have ordered (should the alternative size and color be in stock). We do not offer refunds or cancellation of orders for change of mind, we can offer you a store credit for the value of your order should you wish to cancel your order after placing it. 

In the case that your order is accepted as 'canceled' due to change of mind of the customer please to note that a $5.00 restocking fee (this fee is to cover what we are charged by our website/back of house for the placing of your order and the refund charge we are issued) will be deducted from the refund amount. 
Please note in the event of a refund if your order has already been dispatched to you the shipping costs will not be eligible for refund. 
 
RAINCHECKS
We do not offer any rainchecks on sale or special pricing on items that may be out of stock at the time of or during the sale/special period. 
 
SPECIALS & SALE HONOURING POLICY
If your order is placed within 24hrs prior to a sale being launched/advertised we will honor the discount that has been offered/advertised (should the item/items you have ordered be eligible for the sale and/or special that is being advertised). 

Please just email us to arrange this & the difference of the discount that's being advertised will be refunded against your order and processed back onto the payment method used to place the order originally. 

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