TERMS & CONDITIONS

SIDS

As per the SIDS guidelines we recommend that you do not allow your cuties (aka children) to wear our headwear (topknots and headwraps) whilst they are sleeping. If you do allow your child to wear our headwear whilst sleeping you are doing so at your own risk and Fawn & Finch will take no responsibility.

 

POSTAGE

Keen for your items babe? Check out our shipping times here

 

CUSTOMS DUTIES AND TAXES FOR NEW ZEALAND & INTERNATIONAL ORDERS

In the event that an international shipment attracts custom duties and taxes, the customer is required to pay all the Customs, Duties and Taxes on the order. If you refuse to pay duties on your parcel, the parcel will be destroyed and no refunds will be issued.

 

PRIVACY

Your privacy is important to us. It’s so important that we have created a whole page here

 

EXCHANGES & REFUNDS

Unfortunately we do not accept exchange or refunds for change of mind. We will gladly replace items if they are defected or damaged or are significantly different from our item description. If you do require an exchange for incorrect sizing you are responsible for all the return shipping costs. All items must be returned within ten days of receiving them and any returned items must be received in original condition – unworn and unwashed.

Concerned babe? We suggest you inspect all of your items upon their arrival; should there be any defects or damages to your goods you must contact us within 10 days.

Too snug? If the item you ordered does not fit your cutie correctly please contact us via our exchange request form here. Please do notpost back to Fawn & Finch until you have heard from one of our team members.

Sales are fun babe, but Fawn & Finch does not exchange or refund on any sale items.

 

PRE SALE

When you order pre-sale items babe please note; these items are not in stock yet.
By purchasing a pre-sale item you are pre-securing your size/colour in a new or restocked design. We heavily suggest you read the product description of the pre-sale product for the estimated delivery date. Please note, these shipping dates can change due to manufacturer and shipping delays.

All items that are checked-out along with your pre-sales will be shipped together when your pre-sale item/s arrive (should you require your non pre-sale item first please contact us to arrange your order to be ‘split’ (pleas be aware that this process will incur a $10 shipping fee so we can additionally ship your pre-sale item once its in stock).

By purchasing a pre-sale item you are securing yourself a pair before they arrive (as they have a tendency to sell out). Please make sure you check and agree to all the shipping timeframes and dates before purchasing the item.

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