TERMS & CONDITIONS

POSTAGE
 
Keen for your items? Check out our shipping times here
 

MISSING/LOST ORDERS


Fawn & Finch relinquish any responsibility of orders once they are dispatched from our care, all customers are supplied with tracking details where applicable (International customers that select 'Untracked International Shipping' at the checkout will not be supplied with any tracking details). 

Should your items go missing during the shipping process we are under no obligation to re-send or replace your items? We are happy to work with you to come to a suitable outcome that is of benefit to both parties. 

 
CUSTOMS DUTIES AND TAXES FOR NEW ZEALAND & INTERNATIONAL ORDERS

In the event that an international shipment attracts custom duties and taxes, the customer is required to pay all the Customs, Duties and Taxes on the order. If you refuse to pay duties on your parcel, the parcel will be destroyed and no refunds will be issued.

For customers in Europe, UK, USA and Canada, you may need to pay customs duties on your order. Please check your local country for the duties that may be required to be paid for your delivery to be released to you, once it arrives in your country of destination.
 
PRIVACY

Your privacy is important to us. It’s so important that we have created a whole page here

 
EXCHANGES & REFUNDS

In compliance with Australian Consumer Law, Fawn & Finch is NOT required to provide a refund for change of mind, incorrect sizing or selection. In the unlikely event of a manufacturing fault we will gladly replace or refund items if they are defected or damaged or are significantly different from our item description.

In the case where a refund is requested you will be offered the option to exchange or for us to issue store credit (for the cost of the items returning is the sole responsibility of the customer).

Items purchased on SALE or discounted are unfortunately not eligible for returned or exchanged.

All international sales are final.

 

CANCELING ORDERS & REFUNDS


Once your order has been placed we can make amendments to the sizes/ colors you have ordered (should the alternative size and color be in stock). We do not offer refunds or cancellation of orders for change of mind, we can offer you a store credit for the value of your order should you wish to cancel your order after placing it. 

In the case that your order is accepted as 'canceled' due to change of mind of the customer please to note that a $5.00 restocking fee (this fee is to cover what we are charged by our website/back of house for the placing of your order and the refund charge we are issued) will be deducted from the refund amount.

Please note in the event of a refund if your order has already been dispatched to you the shipping costs will not be eligible for refund. 

RETURNS 

We hope you love your order, but if you are not completely satisfied with your purchase we do accept returns. 

Should you require an exchange for sizing needs please use the below form to return your items to us. Once your return items are received a store credit will be issued for the value of the items purchased will be issued to you via email (valid for a period of twelve months) for you to re-purchase the new sizes you require. There is an option available on our returns form for you to re-purchase your new sizes now and have your original items refunded upon their return. 

You will need to print the returns form below and include this in your return parcel (please note any returns received without this cannot be processed).

 
All items must be arranged to be returned to us in sellable condition (buckles done up and in original packaging) within ten days of receiving them, any returned items must be received in original condition- unworn & unwashed.

We strongly suggest that you inspect all of your items upon their arrival; should there be any defects or damages to your goods you must contact us within ten days.

RETURNS FORM CLICK HERE


FAULTY ITEMS

In the unlikely event of a manufacturing fault, we will gladly replace or refund items if they are defective or damaged or are significantly different from our item description.

 

RETURN TO SENDER

In the unlikely event that your order is returned to us by the shipping provider you will be required to pay the shipping charge again, should the return of the order be our error we will gladly cover the shipping costs to re-send your item.

 

RETURN ADDRESS:
 

FAWN & FINCH RETURNS

Parcel Collect 10087-33133 Shop 15a Bentons Square

S/C 210 Dunns Rd Mornington VIC 3931


 
PRE-ORDER ITEMS


When you order pre-sale items please note; these items are not in stock yet.  All of our products are handmade in China and therefore take approximately 4-6 weeks to make enough stock for a container load and then another 2 weeks to ship over to us and addition 5 days to clear customs and for the item to reach our warehouse.

By purchasing a pre-sale item you are pre-securing your size/ color in a new or restocked design. We heavily suggest you read the product description of the pre-sale product for the estimated delivery date.

Please note: All pre-orders are final and non-refundable if you change your mind.


All items ordered with a pre-order item will be delivered at the time of the pre-order. If you would like the in-stock item shipped earlier, please email us and we can invoice you as there is a separate shipping charge.


 Please note, these shipping dates can change due to manufacturer and shipping delays.

By purchasing a pre-sale item you are securing yourself a pair before they arrive (as they have a tendency to sell out). Please make sure you check and agree to all the shipping timeframes and dates before purchasing the item.
 

DISCOUNT CODES

Please do know that only one discount code can be used at any given time on our site. We do not allow the use of multiple discount codes when placing an order. 
 

CANCELING ORDERS & REFUNDS


Once your order has been placed we can make amendments to the sizes/ colors you have ordered (should the alternative size and color be in stock). We do not offer refunds or cancellation of orders for change of mind, we can offer you a store credit for the value of your order should you wish to cancel your order after placing it. 

In the case that your order is accepted as 'canceled' due to change of mind of the customer please to note that a $5.00 restocking fee (this fee is to cover what we are charged by our website/back of house for the placing of your order and the refund charge we are issued) will be deducted from the refund amount. 
Please note in the event of a refund if your order has already been dispatched to you the shipping costs will not be eligible for refund. 
 

RAINCHECKS

We do not offer any rainchecks on sale or special pricing on items that may be out of stock at the time of or during the sale/special period. 

 
SPECIALS & SALE HONOURING POLICY

If your order is placed within 24hrs prior to a sale being launched/advertised we will honor the discount that has been offered/advertised (should the item/items you have ordered be eligible for the sale and/or special that is being advertised). 

Please just email us to arrange this & the difference of the discount that's being advertised will be refunded against your order and processed back onto the payment method used to place the order originally. 

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