TERMS & CONDITIONS

SIDS

As per the SIDS guidelines we recommend that you do not allow your cuties (aka children) to wear our headwear (topknots and headwraps) whilst they are sleeping. If you do allow your child to wear our headwear whilst sleeping you are doing so at your own risk and Fawn & Finch will take no responsibility.

 

POSTAGE

Keen for your items? Check out our shipping times here

 

MISSING/LOST ORDERS


Fawn & Finch relinquish any responsibility of orders once they are dispatched from our care, all customers are supplied with tracking details where applicable (International customers that select 'Untracked International Shipping' at the checkout will not be supplied with any tracking details). 

Should your items go missing during the shipping process we are under no obligation to re-send or replace your items? We are happy to work with you to come to a sutiable outcome that is of benefit to both parties. 

 

CUSTOMS DUTIES AND TAXES FOR NEW ZEALAND & INTERNATIONAL ORDERS

In the event that an international shipment attracts custom duties and taxes, the customer is required to pay all the Customs, Duties and Taxes on the order. If you refuse to pay duties on your parcel, the parcel will be destroyed and no refunds will be issued.

 

PRIVACY

Your privacy is important to us. It’s so important that we have created a whole page here

 

EXCHANGES & REFUNDS

Unfortunately, we do not accept exchange or refunds for change of mind. We will gladly replace items if they are defected or damaged or are significantly different from our item description. If you do require an exchange for incorrect sizing you are responsible for all the return shipping costs. All items must be returned within ten days of receiving them and any returned items must be received in original condition – unworn and unwashed.

Concerned? We suggest you inspect all of your items upon their arrival; should there be any defects or damages to your goods you must contact us within 10 days.

Too snug? If the item you ordered does not fit your cutie correctly please contact us via our exchange request form here. Please do notpost back to Fawn & Finch until you have heard from one of our team members.

Sales are fun, but Fawn & Finch does not exchange or refund on any sale items.

 

PRE-SALE

When you order pre-sale items babe please note; these items are not in stock yet.
By purchasing a pre-sale item you are pre-securing your size/ color in a new or restocked design. We heavily suggest you read the product description of the pre-sale product for the estimated delivery date. Please note, these shipping dates can change due to manufacturer and shipping delays.

All items that are checked-out along with your pre-sales will be shipped together when your pre-sale item/s arrive (should you require your non pre-sale item first please contact us to arrange your order to be ‘split’ (please be aware that this process will incur a $10 shipping fee so we can additionally ship your pre-sale item once its in stock).

By purchasing a pre-sale item you are securing yourself a pair before they arrive (as they have a tendency to sell out). Please make sure you check and agree to all the shipping timeframes and dates before purchasing the item.

 

DISCOUNT CODES

Please do know that only one discount code can be used at any given time on our site. We do not allow the use of multiple discount codes when placing an order. 

 

CANCELING ORDERS & REFUND


Once your order has been placed we can make amendments to the sizes/ colors you have ordered (should the alternative size and color be in stock). We do not offer refunds or cancellation of orders for change of mind, we can offer you a store credit for the value of your order should you wish to cancel your order after placing it. 

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