We receive so many love letters that we sometimes can’t keep up. So we have curated the most popular questions and answered them for you below.
Shipping —what are the shipping times, how long does it take to ship an item, where is my order?
We know it’s super exciting when you order cute stuff for your little loves. But it does take time to get to you — handling, shipping and delivery times vary depending on the type of product. We suggest you see here our estimated shipping times.
P.S was your item a pre-order? If so see here.
I have sent an email and haven't heard back yet, how long should I allow for a reply?
We do receive quite a large volume of emails so we do kindly request that you allow 48-72hrs for a reply to your inquiry. We thank you in advance for your understanding.
Please note if your inquiry was submitted/received outside of business hours (Monday-Friday/9 am-5 pm) please allow some additional time for us to respond to your request.
What size should I buy for my child?
Congrats on choosing the cutest shoes EVER for your little love, sizing is super important so we suggest you go hereand check out our sizing chart.
What is a pre-sale item?
By purchasing a pre-sale item you are pre-securing your size/ color in a new or restocked design. We heavily suggest you read the product description of the pre-sale product for the estimated delivery date. Please note: All pre-orders are final and non-refundable if you change your mind.
All items ordered with a pre-order item will be delivered at the time of the pre-order. If you would like the in-stock item shipped earlier, please email us and we can invoice you as there is a separate shipping charge.
Please note, these shipping dates can change due to manufacturer and shipping delays.