We receive so many love letters that we sometimes can’t keep up. So we have curated the most popular questions and answered them for you below.
Shipping —what are the shipping times, how long does it take to ship an item, where is my order?
We know it’s super exciting when you order cute stuff for your little loves. But it does take time to get to you — handling, shipping and delivery times vary depending on the type of product. We suggest you see here our estimated shipping times.
P.S was your item a pre-order? If so see here.
I have sent an email and haven't heard back yet, how long should I allow for a reply?
We do receive quite a large volume of emails so we do kindly request that you allow 48-72hrs for a reply to your inquiry. We thank you in advance for your understanding.
Please note if your inquiry was submitted/received outside of business hours (Monday-Friday/9 am-5 pm) please allow some additional time for us to respond to your request.
What size should I buy for my child?
Congrats on choosing the cutest shoes EVER for your little love, sizing is super important so we suggest you go here and check out our sizing chart.
What is a pre-sale item?
When you order pre-sale items please note; these items are not in stock yet. All of our products are handmade in China and therefore take approximately 4-6 weeks to make enough stock for a container load and then another 2 weeks to ship over to us and addition 5 days to clear customs and for the item to reach our warehouse.
By purchasing a pre-sale item you are pre-securing your size/ color in a new or restocked design. We heavily suggest you read the product description of the pre-sale product for the estimated delivery date. Please note: All pre-orders are final and non-refundable if you change your mind.
All items ordered with a pre-order item will be delivered at the time of the pre-order. If you would like the in-stock item shipped earlier, please email us and we can invoice you as there is a separate shipping charge.
Please note, these shipping dates can change due to manufacturer and shipping delays.
By purchasing a pre-sale item you are securing yourself a pair before they arrive (as they have a tendency to sell out). Please make sure you check and agree to all the shipping timeframes and dates before purchasing the item.
Do you design all of your products?
Yes absolutely, it’s all Australian designed in house! We spend a lot of time on product development including colours, shapes and sizes to ensure we always deliver the cutest, fashion forward accessories for your little loves from top to toe.
What are your products made of?
Our products are made of 100% leather – with the soles being glued on (if they are hard sole). All of our shoes are ethically sourced and made.
Do you have hard sole shoes?
We are really excited to say YES all our shoes come in hardsole from a size 2-3yr upwards.
Why are your smaller sizes soft soled?
All of our shoes are ‘soft soled’ up until the age of 2 years. We have designed them to be this way as it is recommended* that children wear soft soled shoes until that age to promote natural foot development. Most of our shoes will have the same type of leather used on the top part of the shoe as the bottom. Our sandals do have a leather sole with grip pads sewn into them.
*Unless you have been medically advised otherwise.
Can I buy your product as a wholesaler for my shop/store?
We’d love to hear from you, simply visit our wholesale page here
and follow the instructions.
If your question isn’t answered here simply click here
to contact us