RETURNS & REFUND

EXCHANGES & REFUNDS

In compliance with Australian Consumer Law, Fawn & Finch is NOT required to provide a refund for change of mind, incorrect sizing or selection. In the unlikely event of a manufacturing fault we will gladly replace or refund items if they are defected or damaged or are significantly different from our item description.

In the case where a refund is requested you will be offered the option to exchange or for us to issue store credit (for the cost of the items returning is the sole responsibility of the customer).

Any items purchased on SALE or discounted are unfortunately not eligible for returned or exchanged.

All international sales are final.

 

CANCELING ORDERS & REFUNDS


Once your order has been placed we can make amendments to the sizes/ colors you have ordered (should the alternative size and color be in stock). We do not offer refunds or cancellation of orders for change of mind, we can offer you a store credit for the value of your order should you wish to cancel your order after placing it. 

In the case that your order is accepted as 'canceled' due to change of mind of the customer please to note that a $5.00 restocking fee (this fee is to cover what we are charged by our website/back of house for the placing of your order and the refund charge we are issued) will be deducted from the refund amount.

Please note in the event of a refund if your order has already been dispatched to you the shipping costs will not be eligible for refund. 

RETURNS 

We hope you love your order, but if you are not completely satisfied with your purchase we do accept returns. 

Should you require an exchange for sizing needs please use the below form to return your items to us. Once your return items are received a store credit will be issued for the value of the items purchased will be issued to you via email (valid for a period of twelve months) for you to re-purchase the new sizes you require. There is an option available on our returns form for you to re-purchase your new sizes now and have your original items refunded upon their return. 

You will need to print the returns form below and include this in your return parcel (please note any returns received without this cannot be processed).

 
All items must be arranged to be returned to us in sellable condition (buckles done up and in original packaging) within ten days of receiving them, any returned items must be received in original condition- unworn & unwashed.

We strongly suggest that you inspect all of your items upon their arrival; should there be any defects or damages to your goods you must contact us within ten days.

RETURNS FORM CLICK HERE


FAULTY ITEMS

In the unlikely event of a manufacturing fault, we will gladly replace or refund items if they are defective or damaged or are significantly different from our item description.

 

RETURN TO SENDER

In the unlikely event that your order is returned to us by the shipping provider you will be required to pay the shipping charge again, should the return of the order be our error we will gladly cover the shipping costs to re-send your item.

 

RETURN ADDRESS:
 

FAWN & FINCH RETURNS

Parcel Collect 10087-33133 Shop 15a Bentons Square

S/C 210 Dunns Rd Mornington VIC 3931

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SIZING
OUR SIZING

All of our shoes are a ‘soft soled’ shoe up until the age of 2yrs. We have designed them to be this way as it is recommended that children wear soft-soled shoes until that age to promote natural foot development (this is of course unless you have been medically advised to place your child in a hard sole shoe). We source the highest quality leather so that your little one's feet are comfortable and protected from the elements.

Our entire range is created in a soft soled style up until our 2-3yr size. The soft-soled shoes are perfect for allowing the natural development of your little one's foot and come highly recommended from podiatrists to promote natural foot development.  Most of our range will have the same type of leather used on the top part of the shoe as the bottom (with the exception of some of our suede styled shoes). Our sandal range does have a leather sole with either suede soles or little grip pads sewn into them to assist in gripping when walking.

 

SIZING GUIDE 

Please measure your little one's foot using our sizing page prior to ordering to ensure you get the right fit, we do suggest adding on 1 cm to their actual length to allow for growth and wiggle room. 

 

 

 






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