In compliance with Australian Consumer Law, Fawn & Finch is NOT required to provide a refund for change of mind, incorrect sizing or selection. In the unlikely event of a manufacturing fault we will gladly replace or refund items if they are defected or damaged or are significantly different from our item description.
In the case where a refund is requested you will be offered the option to exchange or for us to issue store credit (for the cost of the items returning is the sole responsibility of the customer).
Items purchased on SALE or discounted are unfortunately not eligible for returned or exchanged.
All international sales are final.
CANCELING ORDERS & REFUNDS
Once your order has been placed we can make amendments to the sizes/ colors you have ordered (should the alternative size and color be in stock). We do not offer refunds or cancellation of orders for change of mind, we can offer you a store credit for the value of your order should you wish to cancel your order after placing it.
In the case that your order is accepted as 'canceled' due to change of mind of the customer please to note that a $5.00 restocking fee (this fee is to cover what we are charged by our website/back of house for the placing of your order and the refund charge we are issued) will be deducted from the refund amount.
Please note in the event of a refund if your order has already been dispatched to you the shipping costs will not be eligible for refund.
We hope you love your order, but if you are not completely satisfied with your purchase we accept returns for store credit only.
Should you require an exchange for sizing needs please contact us via email to arrange this. Once your return items are received a store credit will be issued for the value of the items purchased will be issued to you via email (valid for a period of twelve months) for you to re-purchase the new sizes you require.
We do not accept exchanges or refunds for change of mind. We will gladly replace items if they are defective or damaged or are significantly different from our item description. All items must be arranged to be returned within ten days of receiving them and any returned items must be received in original condition- unworn & unwashed.
We strongly suggest that you inspect all of your items upon their arrival; should there be any defects or damages to your goods you must contact us within ten days.
Please do not return your items until you have heard from us.
Please kindly contact us via our Contact Us page or email (firstname.lastname@example.org) and we will respond to you within 24-48 hours.
In the unlikely event of a manufacturing fault, we will gladly replace or refund items if they are defective or damaged or are significantly different from our item description.
RETURN TO SENDER
In the unlikely event that your order is returned to us by the shipping provider you will be required to pay the shipping charge again, should the return of the order be our error we will gladly cover the shipping costs to re-send your item.
118 HARRAP ROAD