RETURNS & REFUND POLICY

EXCHANGES & REFUNDS

In compliance with Australian Consumer Law, Fawn & Finch is NOT required to provide a refund for change of mind, incorrect sizing or selection. In the unlikely event of a manufacturing fault we will gladly replace or refund items if they are defected or damaged or are significantly different from our item description.

In the case where a refund is requested you will be offered the option to exchange or for us to issue store credit (for the cost of the items returning is the sole responsibility of the customer).

Items purchased on SALE or discounted are unfortunately not eligible for returned or exchanged.

All international sales are final.

 

RETURNS 

Should you require an exchange for sizing needs you are responsible for all postage costs. You will need to send your returns back to the address below and once your return items are received a store credit for the value of the items purchased will be issued to you via email (valid for a period of twelve months) for you to re-purchase the new sizes you require.

Additional to this you will need to print the returns form (provided to you in your returns email) and include this in your return parcel (please note any returns received without this cannot be processed).

 
We do not accept exchanges or refunds for change of mind. We will gladly replace items if they are defected or damaged or are significantly different from our item description. If you do require an exchange for incorrect sizing you are responsible for the postage costs to return the item to us. All items must be arranged to be returned within ten days of receiving them and any returned items must be received in original condition- unworn & unwashed.

We strongly suggest that you inspect all of your items upon their arrival; should there be any defects or damages to your goods you must contact us within ten days.

Please do not return your items until you have heard from us.

Please kindly contact us via our Contact Us page or email (fawnandfinch@hotmail.com) and we will respond to you within 24-48 hours.

 

FAULTY ITEMS

In the unlikely event of a manufacturing fault, we will gladly replace or refund items if they are defected or damaged or are significantly different from our item description.

 

RETURN TO SENDER

In the unlikely event that your order is returned to us by the shipping provider you will be required to pay the shipping charge again, should the return of the order be our error we will gladly cover the shipping costs to re-send your item.

 

RETURN ADDRESS:
 
Fawn & Finch Returns 

118 HARRAP ROAD
MOUNT MARTHA
VIC 3934

Subscribe