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RETURNS & REFUND POLICY

EXCHANGES & REFUNDS

In compliance with Australian Consumer Law, Fawn & Finch is NOT required to provide a refund for change of mind, incorrect sizing or selection. In the unlikely event of a manufacturing fault we will gladly replace or refund items if they are defected or damaged or are significantly different from our item description.

In the case where a refund is requested you will be offered the option to exchange or for us to issue store credit (for the cost of the items returning is the sole responsibility of the customer).

Items purchased on SALE or discounted are unfortunately not eligible for returned or exchanged.

All international sales are final.

 

RETURNS 

Should you require an exchange for sizing needs you are responsible for all postage costs. You will need to send your returns back to the address below and we have a few options available for you;

1. We can accept your item back in exchange for a new item; we will need to provide a pre-paid and pre-addressed satchel for us to send out your new item/items in.

2. Alternatively we can issue a store credit if you were not wanting to exchange (your store credit will be activated once we receive the return item back).

Additional to this you will need to download the returns form and include this in your return parcel (please note any returns received without this cannot be processed).

Prior to this you will need to confirm with us via email for us what size/sizes and styles your are sending back and what you are after for the exchange so we can check stock levels to ensure we have the stock to facilitate your exchange (in the unlikely instance the stock isn’t available you will be offered to select a different colour in the same style or a store credit).

 

We do not accept exchanges or refunds for change of mind. We will gladly replace items if they are defected or damaged or are significantly different from our item description. If you do require an exchange for incorrect sizing you are responsible for the postage costs to return the item to us. All items must be arranged to be returned within ten days of receiving them and any returned items must be received in original condition- unworn & unwashed.

We strongly suggest that you inspect all of your items upon their arrival; should there be any defects or damages to your goods you must contact us within ten days.

Please do not return your items until you have heard from us.

Please kindly fill out the Exchange/Refund request form here and we will respond to you within 24-48 hours.

 

FAULTY ITEMS

In the unlikely event of a manufacturing fault we will gladly replace or refund items if they are defected or damaged or are significantly different from our item description.

 

RETURN TO SENDER

In the unlikely event that your order is retuned to us by the shipping provider you will be required to pay the shipping charge again, should the return of the order be our error we will gladly cover the shipping costs to re-send your item.

 

RETURN ADDRESS:
FAWN & FINCH RETURNS
118 Harrap Road
Mount Martha, 
VIC, 3934
Australia